Course curriculum

  • 1

    Welcome

    • Welcome

    • Read our story!

    • Overview of the Course

    • Workbook
  • 2

    Active Listening

    • Introduction

    • What is Active listening

    • How to develop your Active Listening using 5 Steps to Active Listening

    • READ: How To Improve Your Active Listening Skills

    • RESOURCE: Practicing active listening

    • LISTEN: Why Active Listening Isn't Enough

    • WATCH: 5 ways to listen better

    • Further resources

    • Apply your Learnings
  • 3

    Coaching

    • Introduction

    • What are coaching skills?

    • How to develop your Coaching Skills

    • READ: Coaching & Managing & Mentoring

    • LISTEN: Coaching for behaviour change

    • WATCH: Stop Complaining, Start Coaching

    • Further Resources

    • Apply your Learnings
  • 4

    Feedback

    • Introduction

    • Feedback in the Workplace

    • Clean feedback

    • The A.I.D. feedback model

    • READ: How to develop your Feedback Skills

    • WATCH: The secret to giving great feedback

    • LISTEN: Constructive Feedback in the Workplace

    • Further Resources

    • Apply your Learnings
  • 5

    BONUS: Personal Effectiveness

    • Introduction

    • What is Personal Effectiveness?

    • Goal setting - what is it?

    • How to develop Personal Effectiveness: ABCDE method of prioritising

    • READ: Managing interruptions at work

    • WATCH: Why the secret to success is setting the right goals

    • WATCH: Using the pomodoro technique

    • LISTEN: Personal Effectiveness

    • Apply your Learnings